theUpscale Sales Training
From The Desk of Jason Meng
theUpscale offices.
Bangkok, Thailand
June 2025
Dear clinic team,
This sales training is sacred.
After working with exactly 219 clinics…
Generating over $6,000,000+ in tracked clinic sales…
And scaling literally every inches of the clinic industry from Aesthetic, Wellness, Chiropractic, Physiotherapy, Anti-Aging, Dental, Sexual Health, Intimate Health, STEM Cell, Rehab, HealthTech….
We’ve compiled everything we learnt and what works in this page.
This whole page will take you 15min only.
And I guarantee the moment you finish this, we’ll be able to generate hundreds and thousands of sales for the clinic through our campaigns + your sales efforts you learnt from this.
I implore you to set aside just 10-15min of your full attention on this short training.
Let’s start:
Part 1: Best practices
📍 SPEED: You want to TEXT + CALL the leads as soon as you’re free. Respond within 5 minutes if possible (worse case within the hour)
📍 Text-then-call: You want to WhatsApp them first before calling. So they’ll likely pick up. Something like:
“Hey {FirstName}, this is Jason from Beauty Clinic. I saw you signed up for our Lower face lift treatment just now. I’m here to assist you personally with your booking with us.
Will give you a phone call now to share more details.”
And then you can call.
📍 Do Not Sell (Yet): Your goal is NOT to sell to the patient upfront yet. Your goal is to diagnose their problems first, be friendly, be helpful. And then aim to collect a pre-pay deposit or a committed booking afterwards.
📍 7-Day-Booking: Aim to book them within 7 days (and not too far away). The sooner the appointment, the better. And they’re likely to show-up more.
📍 Triple Dial: Most people have their phone on do-not-disturb. Or they might be in the shower, exercising, in meeting, walking, driving,…etc.
You wanna call 3X times in a row before declaring “unqualified leads”.
And then call for the next 3 days before giving up.
Part 2: Sample Script
You’ll get an “email notifications” like below when a lead signs up:
Below is an example script you can follow. You don’t need to follow word-for-word. Can improvise too:
PHASE 1: Contacting the leads
👩⚕️ Salesperson: Hello, is this Mrs Jessy Sidhu?
😷 Lead: Yes, I’m Jessy.
👩⚕️ Salesperson: Oh yeah I’m from ABC Clinic. So I saw just 4min ago, you signed up for our Lower Face Lift. Is that correct?
😷 Lead: Yes, I remembered. I did.
👩⚕️ Salesperson: Great! So I see you’re struggling with “lower face sagging”. Can you maybe tell me a bit more about it? And did you tried anything before?
😷 Lead: Yea I tried a few treatments but it didn’t work.
(please continue the conversation slightly)
👩⚕️ Salesperson: Okay thanks for sharing that. So we do have a few treatment offers here. But based from hearing about your case, I believe our Lower face Lift Nerfiniti might help you out better. Have you heard about it?
😷 Lead: Never actually.
👩⚕️ Salesperson: So I would recommend you to maybe come to our clinic and consult with our doctor to see if it’s suitable for you. Would you like to do that?
😷 Lead: No i’m not quite sure.
👩⚕️ Salesperson: Yes no worries, a lot of our patients are not sure in the beginning too. But the best way to know FOR SURE, is to come in and get a full consult. So you can decide on your own easier.
😷 Lead: Okay sounds fair.
👩⚕️ Salesperson: Okay great! So I’m here to assist you in getting a booking. This offer is very limited and usually we’re overbooked, so I’m making sure you get to receive your spot too haha.
PHASE 2: Confirming the appointment
👩⚕️ Salesperson: So our doctor’s schedule are quite packed this week. But I can try and squeeze you in maybe tomorrow or in the next 2-3 days. What works best for you?
😷 Lead: I’m only free next week though.
👩⚕️ Salesperson: If next week our special promotion is likely going to be gone. Do you have at least 30min to an hour this week perhaps?
😷 Lead: Okay I can do tomorrow 3PM.
👩⚕️ Salesperson: Perfect! Let me book you in for tomorrow 3PM.
Do you know our address yet?
😷 Lead: No.
👩⚕️ Salesperson: Okay so it’s located in ABC street. Will you come by car, bus, or train please?
😷 Lead: Maybe by subway train.
👩⚕️ Salesperson: Even better, so you can come to ABC station and walk to ABC road for just 2min. We’ll be ready for you.
😷 Lead: Great thanks!
👩⚕️ Salesperson: And also Mrs Jessy, we have a policy to not accept rescheduling or cancellation much. Because it’s hard to find another slot if you don’t show up.
May I ask if you might have other obligations or events that may stop you from coming please?
Part 3: Objections Handling
These below are standard objections handling. You DON’T NEED to follow word-for-word. You can adjust to the clinic’s tone too.
❌ OBJECTION : I didn’t know I had to pay for this.
✅ SOLUTION: I totally understand! The reason we charge an initial prepaid deposit is to hold your spot so no one else can book at the time you selected – Tons of people claim this offer so we made this policy so that our customers can get our full attention when they come in 🙂 …. Does that makes sense?
❌ OBJECTION: Why can’t I pay in person?
✅ SOLUTION: That’s a great question! The reason why we take a deposit before the appt is because there is a limited number of spots available, and we just want to make sure that the people that sign up really want to come in for care. Would you like us to still book your appointment?
❌ OBJECTION: If I have to pay… I’m still not sure if I want to do this…
✅ SOLUTION: No worries at all, that’s totally fine. Just keep in mind that spots are very limited and this offer might expires at the end of the week when this new patient special ends.
However, I’m happy to book you in iwth our doctor now. So can we book you in tomorrow or within this week? (just to be safe haha).
❌ OBJECTION: Can I call you back?
✅ SOLUTION: Oh, you definitely can call us back. Just so you know we are booked out about a couple of weeks in advance. If you want, I can get you scheduled in less than 30 seconds and if then that time doesn’t work, you can always call us back and reschedule.
❌ OBJECTION : I didn’t sign up for that…
✅ SOLUTION: Oh… well maybe one of your friends or family signed up for you, because your number is in our system! That tends to happen quite a bit!
Do you need more information on our lower face lift treatment anyways?
❌ OBJECTION : I’m not sure if I should go to your clinic or others…
✅ SOLUTION: I agree as well, it’s correct to evaluate and compare wisely. But my recommendation is the best way to know accurately is to come for a FREE consult with us so you can evaluate better.
No fee or obligation or hard selling (haha). Our doctors & team will share you thorough details of our treatments and you can decide afterwards yourself, again, no hardselling with us.